Terms & Conditions

Contact Details

INTERPRETATION

  1. Company means Hand-Picked Flower Company Limited

  2. Director means Kelly Scawin

  3. We, us and ourmeans Hand-Picked Flower Company Limited

  4. You means the Customer

WEBSITE

  1. The Website is operated by us.

  2. We offer the Website, including all information, tools and services  available on the website to you, conditional on your acceptance of  all terms and conditions, policies and notices of the Company.

  3. The contents of the Website are the copyright of the Company. You  may only access, view and print information for your own personal  use.

  4. To the extent permitted by law, we accept no responsibility for any  loss suffered in connection with the use of the Website.

  5. We may change the Content and services described on this site at  any time without prior notice.

  6. We have made every effort to display as accurately as possible the  products available in our online store. However, due to the  perishable/seasonal nature of flowers some pictures on the site  may vary from the actual product.

  7. If you would like to verify site content or have any specific  questions regarding a product or service please contact us via  email.

PRODUCTS

  1. Bouquets are created with seasonal flowers and may vary in type  and colour used from the website pictures, brochures or  advertising.

  2. We reserve the right to provide a reasonable substitution for  flowers if they are not available at the time of ordering.

COSTS

  1. The price payable is as stated on the Website or quote provided to  you. If your requirements change this may result in a variation to  the price.

  2. We reserve our right to claim any costs incurred by us from you including, but not limited to, presentation costs, delivery costs, call  out fees, changes requested by the client, re-delivery fees, travel  and accommodation. We will endeavor to obtain your consent  prior to incurring any extra costs.

LIMITATION OF LIABILITY

  1. Our liability is limited to the value of the goods ordered and paid  for by you.

RETURNS AND REFUNDS

  1. Once an order has been completed, we do not accept returns.

  2. We do not offer refunds on dried flowers.

  3. Any refunds (at our discretion) will be refunded in the form of the  original payment method used by the buyer.

COMPLAINTS

  1. If you are unhappy with a product provided from us, please phone  Kelly directly within 24 hours of receiving the product.

  2. Depending on the circumstances, we may provide an alternative  substitute product or refund the price of the product

  3. We reserve our right to determine this on a case by case basis in  our complete discretion.

ONLINE ORDERS AND PAYMENT

  1. .All online orders can be paid securely through Stripe. 20. All prices stated on the website are in New Zealand Dollars (NZD),  inclusive of 15% GST.

  2. All prices are exclusive of delivery fees which will be calculated at  the time of check out.

  3. We reserve the right to change prices at any time. The price of  orders already placed and accepted will not be altered unless  agreed.

  4. We reserve the right to cancel or decline any order made through  our website or over the phone. Any moneys paid for cancelled or  declined orders will be repaid in full.

DELIVERIES

  1. We do not offer same-day delivery on our products. 25. You must place orders for delivery no later than 24 hours prior to  delivery date.

  2. In emergency situations please contact Kelly at 027 975 5517 for  same day delivery, this is based solely on our availability and  discretion.

  3. We will try our best to deliver any product within the time frames  we indicate to you. Any product that is rejected by the recipient,  the address provided is not correct or complete, the recipient is not  at the address specified or it is unsafe to enter the address is for all  intents and purposes considered effective delivery and no refunds,  credits or returns will be provided.

  4. If the recipient is not at the address specified when the delivery is  made, we will do our best to leave the product in a safe location. If  we leave the delivery in what we believe to be a safe location,  we will not be liable if it goes missing or is lost or damaged. We will  take a photo of the delivery where we have left it, this photo can  be requested by the Customer.

PRIVACY

  1. We collect personal information from you, including information  about your; name, contact information, location, billing or  purchase information.

  2. We collect your personal information in order to take orders and  payments.

  3. Providing some information is optional. If you choose not to enter  personal and payment details, we'll be unable to produce and  deliver our product.

  4. You have the right to ask for a copy of any personal information we  hold about you, and to ask for it to be corrected if you think it is  wrong. If you’d like to ask for a copy of your information, or to have  it corrected, please contact us.

COVID19 AND OTHER EMERGENCIES

  1. If we are unable to operate due to COVID19 or any other national  or regional emergency we will inform you and either arrange for a  refund or postpone your order.

  2. To ensure safety of our customers and staff, we will be following  public health guidelines.

  3. Flowers can be picked up by you at our address at an arranged  time. Orders and payments will need to be completed over the  phone or online in the event that public health guidelines require  social distancing.

  4. Due to COVID19 and other national or regional emergencies there  will be shortages of some varieties of flowers, and this will change  on a daily basis subject to market availability.

WEDDINGS

  1. All weddings and large-scale events require a 50% non-refundable  deposit to be paid at the time the contract is accepted.

  2. The precise content of the proposal with regard to colour, floral  variety, and creative direction, remains a fluid collaboration  between the Company and the client up until two months prior to  the date of the event. This proposal will be considered the fixed  price of the order. Any changes to the order after such time will  incur an additional charge of $50 per change.

  3. All changes must be sent via email tokelly@hand-picked.co.nz.

  4. The balance of the agreed price is due 14 days prior to the event. In  the event of cancellation, all payments made are non-refundable.

  5. Where specific varieties of flowers are defined, Hand-Picked Flower  Company reserves the right to make substitutions of flowers of  equivalent value and variety whenever market conditions, weather,  or availability affect the integrity of the flowers in the proposal.

  6. In the event your wedding must be postponed or cancelled due to  COVID19 or other national or regional emergencies we require a  minimum of four weeks’ notice. Weddings postponed for longer than six months  will be re-priced.

  7. All postponed weddings incur a $100 inclusive of GST  administration fee.